Maximising your rental returns

Proactive Property Care That Protects Your Investment

Regular property inspections are a cornerstone of effective tenancy management — and one of the most important services we provide. By identifying and addressing small issues early, we help prevent them from turning into costly problems later in the tenancy.

Our first inspection typically takes place around one month after a tenant moves in. This early visit allows us to:

• Assess the general condition of the property
• Identify any routine maintenance needs
• Ensure the property is being cared for appropriately
• Confirm occupancy aligns with the tenancy agreement
• Verify that any pets present have been approved by the landlord

Following each inspection, we provide a detailed report to the landlord, highlighting our findings and any recommended actions. We also use these visits to plan ahead for any ongoing maintenance, helping to minimise future void periods and ensure the property remains in excellent condition throughout the tenancy.

Contractors

All our contractors are vetted to ensure that they possess suitable experience and applicable professional or trade qualifications (where necessary). We maintain a comprehensive register of approved contractors plus copies of their professional indemnity and public liability insurance.

We have a duty under Section 11 of the 1985 Landlord & Tenant Act to promptly respond to landlord’s statutory repairing obligations and we take this duty very seriously indeed.  We also have as duty to arrange on-going safety checks on all managed properties; these checks include Electrical Condition Reports, Portable Appliance Testing and Gas/Oil Landlord’s Gas Safety Checks.

Client Account Management & Rent Increases

Another key member of our Management Department is our Client Account Manager, Paul Jones, who liaises with our landlords, and has a number of critical tasks to perform:

• Prompt processing of rental payments – we process the payments within a few days of the funds are cleared into our account, so landlords can get their payments as speedily as possible.
• Issue of detailed statements of accounts & information for client’s tax returns by post or email
• Arrangement and facilitation of annual rent increases

Rent Increases

Rent increases are a sensitive area that some landlords find difficult to deal with, so we are happy to take the problem out of your hands.We will liaise with all our landlords individually, and understand whether they are happy for us to put in place an annual rent increase in accordance with the Tenancy Agreement. Not all landlords will wish to increase the rent in this way, and we understand the importance of keeping closely in touch with their wishes. Once the landlord has indicated his or her preferences, we will put in place the processes to implement the landlord’s wishes.