We are delighted to be listed in the new EA Masters Best Estate Agents Guide for 2018.

The EA Master Best Estate Agents Guide is “the biggest ever study of the British estate agency industry in its quest to shine a light on the best performing agents and improve customer service standards.” The idea is that they make it easier for people to select a good estate agent in their area by rating every branch in the country and listing the top 20% in the Best Estate Agent Guide.  And it’s a pretty rigorous selection process too.

To choose which agents are listed in the Best Estate Agent Guide, every estate agent branch is scored against a unique set of performance and customer service criteria, using a combination of data analysis and mystery shopping.

They look at  performance over a 12-month period, involving analysis of:

• Over 25,000 branches
• 1 million properties listed at any point in time
• 3 million transactions
• 50 million leads
• 3 billion property views
• 30,000 mystery shops